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Customer support

Get the most of your process simulation software. Maximize your investment. 

CASPEO delivers to its customer live and online support, consulting services as well as professional training courses. With our subscription services, get an exclusive access to our technical support, to software releases and upgrades and to CASPEO support portal. 

At CASPEO, we give you more than a call center. Your requests are taken in charge by world-class experts in process engineering and IT. You have direct contact with our engineers or our local partner. They are committed to solving your problems.

Optimize the value you get from CASPEO software

 

CASPEO provides live and online customer support services including maintenance services and engineering training courses. We also propose consulting services in order to bring the knowledge you need to succeed your projects, to implement CASPEO simulation software and to maximize your investment. Wherever you are, we are at your side every day.

Support

CASPEO support covers a set of exclusive services including live technical support, a customer portal and new releases and upgrades. Find the resources you need, get the most of CASPEO software, maximize your investment. Go better, faster and safer! 

Courses

To accelerate your business and stay in the loop, we offer you engineering training courses on CASPEO software and on our range of expertises. Beyond process simulation, we propose sampling, mass balancing, metal accounting, piping design courses…

Consulting

In addition to classical software support services, CASPEO delivers consulting services. Expert in process engineering, we could bring you our deep industry and technology experience to achieve your challenges. Our engineers will be happy to share with you.  

Why subscribe to our support services?

 

As a CASPEO support services member, you have immediate and exclusive access to live technical support, CASPEO portal support and new software releases and upgrades. To access, you must have purchased support and have an active subscription.

Live technical support

With CASPEO, no call center. Our support engineers are ready to explain product features and help on installation or software upgrade. Spend less time searching for answers, subscribe!

CASPEO portal support

As member or as partner, you have access at anytime to our online support. Get your software downloads, find exclusive online documentation, knowledge articles, release notes… 

New software releases & upgrades

We are always adding new functionalities and models. Our simulators are always evolving. As member, you get access to the latest versions of CASPEO software. Don’t miss them!

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Need support?

You have a question? Your software is not up to date? Your maintenance subscription has expired? Fill the form to contact our support team. We will come back to you as soon as possible.

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CASPEO provides trusted process design and optimization services and simulation software to engineers dealing with solids and all types of raw materials. With CASPEO, go beyond process simulation.

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